How do I receive my purchase?
All Santora guides are instant digital downloads. Once your payment is confirmed, you'll get a download link right on the confirmation page, plus a copy sent to your email — no waiting, no shipping.
What format are the guides in?
Every guide is delivered as a PDF, so you can read it on your phone, tablet, or computer — no special app needed.
Can I get a refund?
Since our products are instant digital downloads, we're unable to offer refunds once a file has been downloaded. If something's gone wrong with your order, reach out — we want to make it right.
I didn't receive my download. What do I do?
First, check your spam/promotions folder — confirmation emails sometimes land there. Still nothing? Contact us with your order number and we'll resend it right away.
Do you ship physical products?
Not yet — right now, Santora is focused on digital guides and tools. We're building toward a wider collection of thoughtfully chosen lifestyle pieces down the line, so stay tuned.
Can I use my guide on multiple devices?
Yes — once downloaded, the PDF is yours to keep and use across any of your own devices.