Refund policy
Last updated: October 01, 2026
At Santora, all products sold are digital downloads delivered instantly upon purchase.
No refunds after download
Because our products are delivered electronically and cannot be "returned," we do not offer refunds once a file has been successfully downloaded or emailed to you. Please review product descriptions carefully before purchasing.
Exceptions
We will happily issue a refund or replacement if:
- You received a corrupted or unreadable file
- You were charged but did not receive your download due to a technical error on our end
- You were accidentally charged more than once for the same order
How to request one
Email us at [your support email] within 7 days of purchase, including your order number and a brief description of the issue. We aim to resolve all requests within 3–5 business days.
Payment processing
Refunds, where approved, will be returned to your original payment method (PayPal or the card/UPI used at checkout) and may take 5–10 business days to reflect, depending on your bank or provider.